Why do we need Terms & Conditions?

We want to make your experience booking and staying with us as straightforward as possible so you can relax and enjoy your stay and make the most of your time at Lower Venton.  Our communications and Terms and Conditions are intended to help you plan for your stay, set expectations and answer key questions about your booking.

 

We know that at times things may not go according to plan and we hope that this information will help you to understand your options and address any unexpected issues with the minimum of discomfort.  That said, if you have any questions - please email info@lowerventonfarm.co.uk or call 01364 621 466, we are only too happy to help!

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General

These terms and conditions are between and shall bind the property owner (“we”, “us”, “our”) and the guest(s) (“you”, “your”) who book our property (the “Property”) directly with us (rather than through a third party or online platform governed by separate terms and conditions).

 

These terms and conditions, together with any emails we send you regarding your Booking, comprise the entire agreement between us so please take the time to read them carefully.

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Making your Booking

You can phone us, message us via the web site or email info@lowerventonfarm.co.uk to request specific dates for your stay and relevant rates.  We’ll need to know the number of guests who will be staying and the cottage you’d like to book.  Please also let us know if there are any considerations or requirements we may need to be aware of (e.g. travel cot, high chair).

 

We will email you a quote for the dates requested (if available) and confirm arrival and departure dates, the deposit, balance and due dates (if applicable).  The deposit should be paid on receipt of the quote to secure your requested dates, the balance is payable six weeks before the arrival date.  If your requested dates are less than 6 weeks in the future - payment in full will be required at the time of booking.  Unless otherwise stated, quotes are valid for three days - this is because we hold the dates temporarily to allow you time to consider the offer.

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To make your booking, you will need to pay the deposit or full amount as specified in the quote.  Your dates are reserved on receipt of the deposit, the booking is made and the agreement comes into effect when we have received the full amount payable.  

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Prices and minimum and maximum stays

Our prices vary seasonally and also as our costs change.  We also have a minimum stay duration - see property page on our website (www.lowerventonfarm.co.uk) for current details.  Local planning regulations limit the length of any one stay to 28 nights.

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Please make sure you have a current quote for the dates you would like to book.

 

Paying for your Booking

Please make payments by BACS transfer to:

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Bank: Starling Bank

Account Name: Paul Wilson

Sort Code: 60-83-71 

Account Number: 65008768 

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Your Privacy 

We will retain your contact information solely to enable us to communicate with you about your Booking Request or your Booking.  We will not pass on your details to any third party without your express permission.  You may receive a small number of informational emails from us about your booking and to help you plan your stay.

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If you need to Cancel or Amend your Booking

Please let us know as soon as possible if you need to cancel or make a change to your Booking.  We will do our best to accommodate any requests and will confirm any agreed changes in writing.  Amending the date of your Booking may result in an additional charge to cover any difference in rates.  Cancellations will be handled in accordance with our Cancellation Policy.  

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If we Cancel or Amend your Booking

We would not expect to have to make any changes to your Booking once it is agreed between you and us, but unforeseen problems may occur and we may have to amend or, possibly, cancel your Booking.  

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If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance). 

 

Cancellation Policy

If you need to cancel your Booking within 24 hours of it being confirmed by us, you will receive a full refund of any amounts paid (including the deposit).  If you cancel less than six weeks before check-in we will refund 50% of the total amount paid by the cancellation date.  Deposits are non-refundable after 24 hours have elapsed since our confirmation of your Booking.

 

What we expect of you

When making a Booking with us you agree to the following:

 

• To comply with the regulations and guidance set out in these Terms & Conditions and in the Guest Guide at the property and ensure that they are observed by all members of your party.  These are provided to ensure your comfort and safety and that of our other guests, residents and our neighbours.

• To keep and leave the Property, its fixtures, fittings, furnishings, appliances and contents, including items such as kitchen equipment, crockery and glasses, clean and in good condition.  

• Not to do anything that may be reasonably considered to cause a nuisance or annoyance to other guests, residents or our neighbours.

• You may not significantly change the makeup of the party during your stay, nor allow more people to stay in the Property, unless expressly agreed in writing. 

• To allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with our Terms & Conditions. 

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If you don’t comply with our Terms & Conditions, we may refuse you access to the Property, or require you to leave it.  We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion. 

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You should also: 

• Ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). 

• Take all necessary steps to safeguard your personal property while at the Property. 

 

Pets

We don’t allow pets in the Property other than in exceptional circumstances, you may not take your pet into the Property unless explicitly permitted by us in writing in advance. 

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Smoking

For the safety and comfort of our other guests, our neighbours and the residents, smoking is not permitted in the Property or anywhere on the site.

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Charging your Electric Vehicle

We have an EV charger which you may use to charge your car on request provided it’s not in use by other guests at the time - you may not plug your car into a domestic power socket.  We will charge you at the cost to us, including any transaction fees.

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If things don't go as expected!

We want you to make yourself at home and enjoy your stay with us.  However, we know that there may be times when we fail to meet your expectations.  If this happens, please let us know as soon as possible - we'd rather put things right so you can enjoy your holiday than read about your disappointing experience when it's too late!

 

It may be extremely difficult or impossible to resolve a problem properly unless we are notified promptly, so please let us know of any issues as soon as you can.  

 

We will do our best to resolve any problems promptly and with the minimum of disruption to your stay.

 

Limit of Liability

Our liability for any losses you suffer in relation to your Booking shall be limited to the amounts received by us in relation to your Booking.

 

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.  

 

Law & Jurisdiction

The Agreement (including any non-contractual obligations arising under or in relation to this Agreement) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.